Public Take-Up of eGovernment Services suggests that ministers aren’t behind e-gov, so no wonder it’s not widely used by the public. Nice use of They work for you as well.
These few simple examples show that if the government expects public take-up e-government services to increase, they need to be more confident and knowledgeable about what is on offer themselves. If ministers aren’t familiar with such projects why should the rest of us be?
NB a very funny mistype on the article title. I wonder how long that will take to fix? funnies/whoops_e_gov.png