Useful article on what Interaction Architects might deliver: Defining IA Deliverables.Interesting anti-rant on Flash.I guess I’m not a user then: Species of help desk callers.Some great gee whizz graphs.Microsoft’s plan for domination of the digital music industry: own the platform.Great post on what web items actually work. “Much to my chagrin, we discovered that the more obnoxious the button, the higher the click-through. Fuchsia and lime green with blinking text were by far the winners.”